MANCHESTER: Tram survey shows high satisfaction levels

A recent UK-wide Tram Passenger Survey – carried out for the first time by independent passenger watchdog Passenger Focus – found 90 per cent of passengers have a high satisfaction level with their journey.

This compares favourably with other recent passenger surveys which show bus satisfaction at 88 per cent and rail at 83 per cent.

The survey questioned 5,250 tram passengers on the Blackpool tramway, Manchester Metrolink, Midland Metro (Birmingham/Wolverhampton), Nottingham Express Transit and Sheffield Supertram.

Other key findings include:

Passengers scored value for money for trams as highly as they do for buses (60 and 61 per cent respectively) but far higher than rail passengers (45 per cent).

41 per cent of passengers suggested improvements that could be made such as increased capacity, fewer delays and cheaper tickets.

20 per cent surveyed thought using the tram was more convenient than the car.

For the full report, click here –